Nishitha y
Senior Product Support Specialist - Zenoti | SaaS | Account Management | SQL | HTML | SME | Team mentoring
- Role
- Senior Product Support Specialist at Zenoti
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nishitha y
I am a competent professional and self-driven individual, with the ability to effectively…
Experience
Senior Product Support Specialist
Aug 2022 — Present · Hyderabad, IN
Serve as the lead point of contact for all customer/techinical account management matters to monitor and analyze customer\'s usage of our product• Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy• Manage a caseload of critical, executive-sponsered support cases and provide on-call support to serve as an escalation resource• Work directly with the development department on identifying, replicating, and resolving discovered bugs• Experience troubleshooting and working with HTML & SQL• Providing training to newly joined full-time employees
Education
ATDC India
Bachelor in Vocational Education
2018 — 2021
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