Nishit Desai

About Nishit Desai

As a dynamic professional with deep expertise in process excellence, system implementation, and change management, I have spent my career transforming operations and driving continuous improvement across complex environments. My passion lies in delivering innovative and data-driven solutions to enhance business performance and foster collaboration across teams to meet strategic goals.I am a firm believer in the power of Agile Methodologies to lead high-impact projects, streamline workflows, and quickly adapt to evolving market demands. During my career, I have successfully managed the planning, execution, and completion of projects by aligning organizational objectives with tailored, efficient solutions. With a proven track record of leveraging Lean Six Sigma principles, I have been able to unlock operational efficiencies, reduce costs, and ensure business scalability.I bring substantial experience in leading large-scale system implementations, ensuring seamless integration, reducing downtime, and enhancing overall productivity. As a proactive change agent, I drive smooth transitions by aligning teams with new technologies and processes while mitigating risks and managing resistance. My ability to engage key stakeholders and foster collaboration across cross-functional teams has been pivotal to the successful delivery of high-value projects.I am recognized as a continuous Improvement SME. Whether implementing new systems, refining processes, or driving organizational change, I consistently seek out opportunities to optimize and innovate. My approach is grounded in data-driven decision-making to ensure that every strategic move is informed by accurate insights, sound analysis, and measurable outcomes. NOTABLE CAREER HIGHLIGHTS: Implemented MSE Flask Tool to achieve $220K in cost savings and reduce contractor headcount. Achieved savings of 1.5 headcount and 3.1K annual hours. Delivered 0.25 headcount efficiency gain across risk operations teams. Led full life cycle of migration and modernization project for applications and systems.In addition to my enthusiasm, I’d bring my proven background in fast-paced industry settings, as well as my capacity for leadership and team-oriented success to the department. If you\'re looking for a consultant and project leader who can deliver efficiency, innovation, and sustainable growth, let\'s connect. Please don’t hesitate to send me a message via LinkedIn messaging or email (D••••••••@gmail.com)

Experience

1. Solutions Consultant Iii - Servicenow

   JPMorganChase

   Nov 2024 — Present · Plano, TX, US

   Spearheaded the migration of over 600 Jira Service Desk teams to Engineering Service Desk using ServiceNow, enhancing operational efficiency. • Collaborated with product owners and technical teams to document business requirements, ensuring alignment with strategic goals. • Designed and implemented key functionalities in ServiceNow, significantly improving task allocation and service request automation. • Led UAT demos and production deployments, achieving high-quality deliverables with minimal disruption to services.

Education

• The University of Texas at Arlington

  Bachelor of Business Administration in Finance

• The University of Texas at Arlington

  Master of Business Administration in Information Systems, Management Information Systems, and Project Management

Skills

• Powerpoint
• Microsoft Excel
• Kanban
• Asset Management
• Time Management
• Obiee
• Software Documentation
• Portfolio Management
• Business Objects Data Integrator
• Ms Project
• Greenplum
• Sas E-Miner
• Tableau
• Finra
• Forecasting
• Banking
• Mutual Funds
• Risk Management
• Financial Modeling
• Salesforce.com
• Financial Analysis
• Research
• Wci
• Healthcare Information Technology (Hit)
• Hyperion Reports
• Powerpivot
• Oracle E-Business Suite
• Brio Query
• Sec
• Operations Management
• Agile & Waterfall Methodologies
• Business Analysis
• Access
• Microsoft Visio
• Capital Budgeting
• Data Analysis
• Quickbooks
• Crystal Reports
• Peoplesoft
• Strategy