Nishita Singh

Senior Business Analyst @IDFC FIRST Bank

Mumbai, IN

Project Description: Spearheading Salesforce Service Cloud initiatives as the Senior Business Analyst at IDFC First Bank, played a crucial role in enhancing customer service and operational efficiency across diverse business units.• Initiated and led requirements gathering sessions, ensuring alignment with stakeholder needs and proficiently managing expectations.• Collaborated closely with stakeholders to meticulously gather, document, and analyze business requirements, acting as a conduit between business and IT teams for seamless project execution.• Central in defining and documenting business processes, workflows, and user stories, providing vital input for project planning and resource allocation.• Conducted thorough research and analysis to remain abreast of industry trends and regulatory requirements, guiding strategic decision-making and ensuring compliance.• Oversaw system configuration, customization, and testing, ensuring adherence to project timelines, and quality standards.• Fostered collaboration with IT teams to evaluate technical feasibility and alignment with business objectives, ensuring smooth solution implementation.• Provided ongoing support to end-users, delivering system training, troubleshooting assistance, and timely issue resolution to optimize CRM system utilization.• Contributed to the development and maintenance of comprehensive project documentation, ensuring clarity and continuity.• Identified opportunities for process improvement and CRM system enhancement, driving continuous optimization of business processes.• Meticulously managed project deliverables, resources, and timelines, ensuring successful project outcomes and stakeholder satisfaction.

Christian College of Engineering & Technology, Bhilai.

Bachelor's degree, Information Technology