Nishit Garwasis
Senior Customer Success Manager | Global Sales Manager | Relationship Builder
- Role
- Senior Customer Success Manager at SMS-Magic
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Manager
Jan 2025 — Present · Pune, IN
As a Senior Customer Success Manager at SMS Magic, I ensure clients derive maximum value from our messaging platform, helping businesses engage effectively with customers at scale. My role blends relationship management, customer advocacy, and operational leadership to drive customer satisfaction and business outcomes.Key Responsibilities:Client Relationship Management: Build and maintain strong, long-term relationships with clients, aligning SMS Magic’s solutions with their business goals.Onboarding & Training: Lead onboarding and equip new clients with the resources needed to use SMS Magic’s platform efficiently.Account Growth & Retention: Identify upsell opportunities, manage renewals, and ensure high customer retention through proactive engagement.Solution Optimization: Advise clients on leveraging platform features to enhance workflows and overall experience.Cross-functional Collaboration: Work with sales, product, and marketing teams to provide insights and shape product development.Customer Advocacy: Represent client needs internally, ensuring a customer-centric approach across teams.Analytics & Reporting: Monitor performance metrics to assess customer health and predict churn, using data to inform success strategies.
Education
Karunya Institute of Technology and Sciences
Bachelor of Technology, Mechanical Engineering
2014 — 2018
Institute of Management, Nirma University
Master of Business Administration - MBA (Full Time), Marketing
2019 — 2021
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