Nishigandha Dhotre

WORK HISTORY

EDUCATION

SKILLS

ABOUT NISHIGANDHA DHOTRE

As a seasoned Senior Salesforce QA professional, I bring over 8.4 years of expertise in ensuring the highest standards of quality and performance in Salesforce implementations. My extensive experience spans across Sales Cloud, Service Cloud, Experience Cloud, Media Cloud, and CRM Analytics (CRMA), allowing me to deliver comprehensive testing strategies and solutions that align with business objectives and enhance user experiences.In my current role, I have successfully led and executed end-to-end testing for complex Salesforce projects, leveraging my deep knowledge of cloud platforms and my keen eye for detail. My proficiency in accessibility testing ensures that all users, regardless of their abilities, have an optimal experience with Salesforce applications.I have honed my skills in designing and executing comprehensive test plans, identifying and documenting defects, and collaborating closely with development teams to resolve issues efficiently.Key Highlights- Expert in Sales Cloud, Service Cloud, Experience Cloud, Media Cloud, and CRMA- Proficient in developing and executing detailed test plans, scripts, and cases- Collaborative team player with excellent communication skills, working seamlessly with cross-functional teams to deliver high-quality software- Expert in analyzing Business Requirement Documents (BRD) and Functional Design Documents (FSD) gap analysis- Strong analytical skills for identifying, documenting, and tracking defects to resolution- Excellent defect tracking and management skills, utilizing tools such as JIRA, HPALM- Excellent collaboration and communication abilities, working closely with cross-functional teams to ensure seamless integration of QA processes- Strong advocate for accessibility, ensuring compliance with industry standards and guidelines- Extensive experience in designing and executing regression test plans to validate software stability after changes-Experience with Waterfall and Agile software development (Scrum) processes- Coordinated with onsite/offshore teams conducted necessary KTs/Demos and provided full support whenever required- Proficient in coordinating and conducting UAT sessions with end-users to ensure software meets business needs and requirements.My commitment to continuous improvement and passion for quality assurance drive my efforts to stay abreast of the latest Salesforce updates and testing best practices. I am dedicated to ensuring that every Salesforce solution not only meets but exceeds user expectations and business requirements.