Nishi Dinesh Pawar
Consumer Experience Coordinator @ SharkNinja | Project Management Professional | 2+ Years Project Coordinator Experience | MS in Project Management @ Northeastern | MS in Information Technology
- Role
- Consumer Experience (Cx) Coordinator at SharkNinja
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Nishi Dinesh Pawar
Analytical and proactive Project Coordinator with 2+ years of proven success in supporting multi-department initiatives across product, technology, and marketing teams within the IT and Fintech sectors.I excel at streamlining project lifecycles, from initial planning and timeline organization to meticulous documentation and fostering cross-functional collaboration, consistently ensuring efficient and on-schedule project delivery.Key contributions include:• Successfully supported multiple cross-functional IT and Fintech projects, including concurrent marketing, product, and editorial initiatives, by coordinating timelines, managing stakeholder communication, and tracking progress against milestones - contributing to a 20% improvement in on-time project delivery.• Implemented workflow and reporting process improvements, such as automated Excel trackers for budgeting and reporting, which increased data accuracy by 25% and reduced reporting turnaround time by 20%, resulting in smoother team operations and faster decision-making.• Proficient in a range of project management tools including MS Project, Jira, Asana, Trello, and Excel, with a strong focus on milestone tracking and continuous process improvement.Currently pursuing my Master of Science in Project Management at Northeastern University, where I am deepening my expertise in Agile methodologies, strategic planning, and leadership, preparing me to take on more complex project management challenges and drive impactful outcomes.
Experience
Consumer Experience (Cx) Coordinator
Jan 2026 — Present · Needham, MA, US
Met and exceeded weekly consumer engagement target of 100, delivering 100+ and 105 Surprise & Delight fulfillments while maintaining quality and SLA adherence.Executed end-to-end CX initiatives, managing Zendesk case workflows, personalized outreach, and fulfillment operations to enhance customer satisfaction.Tracked program metrics and maintained accurate documentation to support reporting, performance visibility, and continuous process improvement.Collaborated cross-functionally with CX and internal stakeholders to resolve execution issues and improve program efficiency.
Education
Northeastern University
Master of Science - MS, Project Management
Thakur Ramnarayan College of Arts and Commerce
BSc IT, Information Technology
Kishinchand Chellaram (KC) College, Mumbai
Master of Science - MS, Information Technology
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