Nishi Gautam
Information Technology Operations Support @Infosys
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WORK HISTORY
Information Technology Operations Support @Infosys
EDUCATION
Indian Institute of Technology, Kharagpur
Bachelor of Technology - BTech
ABOUT NISHI GAUTAM
My Responsibilities:Maintain and optimize local company networks and serversBe responsible for device and password managementOversee data backup and system security operations (e.g. user authorization, firewalls)Manage installations, upgrades and configurations of hardware and softwareAssess system performance and recommend improvementsResolve issues escalated by technicians and engineersEnsure data is handled, transferred or processed according to legal and company guidelinesProvide support and guidance to stakeholders via help deskControl costs and budgets regarding IT systemsManage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licensesDevelop IT policies and practices
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