Nisher M

Beverage Manager @The Westin Sohna Resort And Spa

Gurugram, IN

Responsible for the Hotel Beverages, Bar and Specialty restaurantoperations and performance of the outlets with regard to buildinga brand name. Menu Planning, Cost Control and Vendor Management. Proactively engage with guests to personalize their diningexperience, handle feedback with care, and implementimprovements based on their preferences. Regularly review financial reports, analyze performance metrics, anduse data to make informed decisions about operations and costmanagement. Developing business strategy including marketing of beveragesprofit centers of F&B. Build and maintain strong relationships with regular patrons andVIP guests, using personalized service to enhance loyalty andsatisfaction. Implementation of new ideas and train the team accordingly. Offering new food items and cocktails to guest for trial andpromotion.

CIMS Institute of Hotel Management

A+