Nishchal S.

About Nishchal S.

I am a Digital Workplace & EUC Service Delivery Leader with 14+ years of experience delivering and governing large‑scale Microsoft‑centric enterprise environments.I specialize in scaling Digital Workplace and EUC platforms, identity ecosystems, and autonomics‑driven service models across Intune, Entra / Active Directory, Windows, SCCM, and Nexthink (DEX).In my current role, I lead global, multi‑tower engineering teams (50+ resources) with end‑to‑end accountability for service delivery, governance, security posture, and experience outcomes. I am deeply involved in ITIL‑aligned operations, SLA/KPI governance, CAB leadership, major incident management, and executive reporting.I am a strong advocate of proactive, experience‑led operations, leveraging Nexthink analytics, automation, and self‑heal approaches to improve DEX, reduce MTTR, and prevent recurring issues.My leadership style blends deep technical credibility with delivery ownership, enabling me to partner effectively with customers, security teams, and senior stakeholders while consistently delivering measurable business value.Core focus areas:Digital Workplace & EUC | Microsoft Ecosystem | Intune & Endpoint Lifecycle | Identity & Access Management | Nexthink / DEX | Autonomics & Automation | ITIL Service Delivery | Global Team Leadership

Experience

1. Technical Services Manager (Euc Leader) Sr Manager

   HCLTech

   Jan 2025 — Present · Noida, IN

Education

• Punjab Technical University

  Bachelor's Degree, Information Technology

  2008 — 2012