Nishat Mohammadi

WORK HISTORY

EDUCATION

ABOUT NISHAT MOHAMMADI

I bring to the table over 14 years of experience in leading and providing high quality Field Service Operation Management support also ensuring process improvement of internal business functions. I am highly skilled in providing through leadership to agile project and directing project teams in the delivery of high-quality products within committed timeframes. Proven ability in leading all projects through aggressive project governance processes; developing relationships with business stakeholders and leadership teams across geographies. Extensive experience in identifying and elevating issues impacting on achievement of service delivery objectives and to continually improve services. Adept at coordinating with the team in laying ITIL processing for the engagement and assisting the team to leverage the ITIL framework for enhanced quality of delivery. Core strengths in achieving excellence in meeting SLA metrics through efficient resource planning, by forecasting and through efficient Productivity & Quality performance measures. Proficient in delegating work to the team members, allocating targets on productivity and quality, monitoring team performance through timely feedbacks, and thereby, ensuring overall team productivity and quality. Areas of Expertise: Field Service Operation | Mobile Device Life Cycle Management | Remote Desktop Support | Service Desk and Print Management Team Globally. Tools Used: Service Now | Bomgar | Work Blaze – Systrack | BI Certifications: ITIL Certified | Prince2 @Practitioner Certified | Six Sigma Trained