Nishant Patel

About Nishant Patel

Bachelor of Engineering in Computer science from Gujarat Technological University (GTU).> CCNA Certified and MCSA Trained.> Experienced Network Engineer & DevOps Specialist: Leveraging 9+ years of hands-on expertise in networking, cloud technologies, and project management. Demonstrated leadership in guiding teams towards successful project completions. Proficient in a wide range of technical skills, including advanced knowledge of networking implementations, cloud-based technologies, and proficient in basic application maintenance duties. Recognized for exceptional customer service, fostering strong professional relationships, and delivering robust solutions for challenging business environments.> Experience in retail, chemical, tire, and electricity board industries.

Experience

1. Information Technology Engineer L4

   Amazon

   Oct 2022 — Present · England, GB

   Diagnose and resolve complex IT infrastructure and network issues with precision.• Act as the primary escalation point for IT technicians, ensuring swift resolution of issues.• Remain available for 24/7 on-call duty to promptly address any service outages.• Spearhead the development and execution of Change Management (CM) strategies and templates.• Lead cross-functional teams and collaborate with contractors to meticulously plan and implement projects.• Drive continuous improvement initiatives to optimize operational efficiency.• Conduct thorough audits to uphold work quality standards, providing constructive feedback as needed.• Champion automation efforts, crafting tools and streamlining processes to enhance team productivity. Develop comprehensive SOPs for reference.• Play an active role in recruitment, mentoring, and fostering the professional growth of team members.

Education

• Gujarat Technological University (GTU)

  Bachelor's degree, Computer Engineering