Nishant Munjal
Manager, Digital Strategy Sales & Self-service @Blue Cross NC
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WORK HISTORY
Manager, Digital Strategy Sales & Self-service @Blue Cross NC
Raleigh-Durham-Chapel Hill, NC, US
In my key performance, I supervise digital initiatives with a $5M+ budget in establishing and aligning strategy roadmap, including but not limited to IT, Sales, and Operations, driving strategic marketing projects to increase digital sales, business cases, and adoption rates. In doing so, I own multiple portals and systems, including homegrown/vendor-provided selling tools and self-service tools, such as Employer Services and Agent/Broker, to optimize key and strategic initiatives for future portals across all market segments.My role enables me to interface with business stakeholders and coordinate with IT partners to prioritize and maintain backlog for system enhancements. Moreover, I manage teams to document requirements and bridge gaps between IT and business while facilitating effective communication.
EDUCATION
Nagpur University
Bachelor of Engineering - BE, Production Engineering
Air Force Bal Bharati School
High School, Mathematics and Computer Science
SKILLS
ABOUT NISHANT MUNJAL
Utilizing my strong commitment to my work, I will implement integrated digital strategies and marketing plans to ensure brand consistency and drive the progressive development and long-term revenue growth of an organization.I am a dynamic and service-oriented professional with wide-ranging experience in implementing integrated digital strategies and marketing to deliver business value for sustainable growth has ignited my interest in driving the progressive development of an organization. Considering my 20+ years’ experience, I believe I have the perfect combination of short and long-term business strategy implementation, performance management, insight development, and other strategic management skills. Some of my notable job highlights include the following: Oversaw strategy, design, and implementation of a brand new direct sales quoting tool for a small group business, leading to an 8% new sales and increased membership, which increased company revenue by $2M+. Led the team in launching a brand-new employer services portal with new features and functions, leading to an increase in user registration by 40% and utilization of self-service capabilities by 35%; obtained customer satisfaction (CSAT) rate of over 85% while reducing call volume and users adopting to self-service capabilities to save millions of dollars. Managed over $25M+ budget and forecasts to streamline operations for multiple segments, including Individual Under 65, Small Groups, Direct Sales, and Federal Segments. Collaborated with Direct Enrollment Vendor, HealthSherpa, in managing business processes and engagements, which led to better membership retention and maximized new sales while increasing membership by 100K and revenue by $10M+.Steadfast commitment and passion resonate with premium digital strategies and long-term project plans. Thus, I am driven to conceptualize more stimulating ideas to convey the company vision among diverse stakeholders.If my vision and values are the same as yours, and you think I would make a great leader to complement your team, you could reach me at n••••••••@gmail.com.Expertise: Digital Strategy Execution, Operations Management, IT Strategy, Sales & Marketing Campaigns, Project Management, People Management, Campaign Planning, Budgeting & Forecasting, Communication Strategies
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