Nishant Joshi
Customer Success @ Salesforce
- Role
- Senior Technical Account Manager at Salesforce
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Nishant Joshi
Nishant is an experienced Information Technology & Cloud Computing professional with more than 10 years of experience and a demonstrated skillset in Customer Success, Technical Account Management, Project Management (Agile & Waterfall Methodologies), Team Leadership, Requirement Analysis, Data Gathering, Business Analysis, Databases, Software Customization & Packaging and End-Point Security domain.He holds a Master\'s Degree in Management Information Systems with a concentration in Project Management, Business Analysis, IT Consulting and Services Management from The University of Texas at Dallas.He possesses strong leadership and management skills and technical expertise owing to which he has been involved in roles like Customer Success Manager, Technical Account Manager, Project Analyst, Team Lead for projects involving Process Improvement, Software Customization & Packaging and End-Point Security for multiple clients. He is persistent, quick learner & is capable of learning and implementing new processes, principles, methodologies and technologies.Skills- Customer Success Management- Technical Account Management- Escalation Management- Customer Relationship Management- Project Management- Agile & Waterfall Principles- Scrum Methodologies- Data Gathering- User Stories- Product Backlog Grooming- Requirement Analysis- System / Process / Business Analysis- SQL- MS Office, Project, Visio, Excel, Jira, Confluence
Experience
Senior Technical Account Manager
Jan 2024 — Present · Los Angeles, CA, US
Currently acts as a strategic product partner, driving the adoption and successful utilization of Salesforce products and features across enterprise accounts. Functions as a key problem-solver and strategic advisor for customersProactive & reactive problem resolution by synthesizing complex customer requirements & Salesforce platform capabilities. Developed and executed comprehensive, cross-functional action plans, demonstrating strong project management and accountability to ensure timely and effective outcomesExpertly managed the health of a diverse customer portfolio, directly engaging with stakeholders to identify and triage critical challenges and \'red\' accounts. Used critical thinking to determine root cause issues and implement strategic resolutions, successfully mitigating associated risks
Education
The University of Texas at Dallas
Master of Science - MS, Management Information Systems, General
2017 — 2018
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE
2008 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.