Nishanth Kara

About Nishanth Kara

With over ten years in product leadership, currently contributing as a Product Lead at ServiceNow, specializing in Customer Service management and generative AI products. Previous experience at Microsoft and Amazon shaped a strong foundation in building V1 products, defining multi-year strategies, and leading AI-powered feature roadmaps. Collaborative and results-oriented, adept at aligning cross-functional teams to deliver transformative digital solutions. Passionate about harnessing AI to redefine industry standards and accelerate business growth.Focused on developing innovative B2B and B2C products that address complex industry needs, leveraging deep expertise in product vision, roadmap development, and feature execution. Committed to creating impactful solutions that enhance user experiences and drive organizational value- Built Gen AI agent for front line workers using no-code/pro-code platforms at Microsoft (0-1 Product)- Launched and scaled prime member pricing features to more than millions of users (B2C impact)- Built complex optimization based work force management product leading to millions of cost savings (B2B product impact)- Obessesed over customers and driving impact for users with robust discovery process, design thinking and prioritization.

Experience

1. ServiceNow

   Present

Education

• Indian Institute of Management Raipur

  PGDM, Strategy

  2011 — 2013

• R.V.R. & J.C. College of Engineering

  BTech, Electronics and communication

  2006 — 2010

Skills

• Competitive Analysis
• Analytical Skills
• Business Analysis
• Digital Marketing
• Business Analytics
• Requirements Analysis
• Leadership
• Supply Chain Management
• Sas
• Team Management
• Strategy
• Project Management
• Strategic Planning
• Marketing Management
• Market Analysis
• Entrepreneurship
• Strategic Consulting
• Brand Management
• Marketing Strategy
• Market Research
• Analysis
• Business Strategy
• Management