Nishant Dubey
Expert LLM Trainer @ Micro1 / Turing / Mercor | Ex-Microsoft | Ex-IBM | Ex-Wipro
- Role
- Technical Support Engineer at Microsoft
- Location
- Haora, WB, IN
- LinkedIn followers
- 500 followers
About Nishant Dubey
Seasoned Technical Support Engineer with extensive experience across Microsoft, IBM, Wipro, and global freelance contracts. Proven expertise in Office 365, Windows/macOS troubleshooting, Active Directory, and networking ecosystems. Recognized for closing cases at Microsoft with consistently high CSAT and FCR scores. Adept at mentoring engineers, driving readiness, and producing troubleshooting guides to improve customer experience and deflect volume. Known for proactive support strategies, engaging customers in Product‑Led Growth (PLG) conversations, and serving as a trusted Copilot advocate, helping users leverage AI tools to boost productivity and long‑term engagement.
Experience
Technical Support Engineer
Apr 2023 — Present · Work from home, US
I am currently employed as a Technical Support Advisor, providing assistance through phone, email, and chat to address global customer needs related to Office 365 and technical issues on both Windows and Mac PCs
Education
IGNOU
Bachelor of Commerce (B.Com.), Accounts
2009 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.