Nishant Yadav
Assistant Vice President (SDL - Banking) at Genpact
- Role
- Assistant Vice President (Banking) Genpact at Genpact
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Nishant Yadav
17+ years of experience in managing operations for various line of business like debt Collections (Offshore and onshore), customer service for Telecom Giants like Airtel, Idea and Etisalat and e-commerce Giants in India.
Experience
Assistant Vice President (Banking) Genpact
Feb 2025 — Present · Jaipur, IN
Skills
- Team Management
- Customer Lifecycle Management
- Bpo
- Time Management
- Quality Assurance
- Crm
- Mis
- Employee Engagement
- Soft Skills
- Strategic Negotiations
- Transition Management
- Outbound
- Ms Office (Excel, Power Point, Word)
- Judgment and Decision Making
- Leadership
- Service Delivery
- Ms Office
- Service Orientation
- Operations Management
- Quality Control Analysis
- Dialer Management
- Report Building
- Resources Management
- Data Analysis for Identifying Trends
- Back Office
- Sla Management
- Persuasion
- Customer Experience Management
- Coordination
- Telecommunications
- Analysis
- Training
- Customer Satisfaction
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