Nishant Singh
Lead Associate || KLM Royal Dutch Airlines || IGT Solutions
- Role
- Lead Associate - Operations at IGT Solutions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Nishant Singh
About Me.With a dynamic career journey at IGT Solutions, I’ve steadily evolved from a Process Associate to my current role as Lead Associate – Operations, managing the end-to-end operations for the KLM Claims process. My focus lies in driving operational efficiency, ensuring timely and accurate payment validations, and upholding the highest standards of service quality and compliance.I bring a well-rounded skill set that blends customer-centric service, quality assurance, and process optimization. My previous roles as a Quality Auditor and Payment Validator have equipped me with a keen eye for detail, a deep understanding of workflow systems, and the ability to proactively resolve issues before they escalate.At the heart of my work is a commitment to continuous improvement, team collaboration, and delivering measurable outcomes. I thrive in fast-paced environments where I can contribute to both strategic goals and day-to-day efficiencies. Core Competencies* Operational Management & Process Oversight* Quality Assurance & Auditing* Customer Service Excellence* Payment Validation & Compliance* Performance Monitoring & Reporting* Team Leadership & Collaboration* Conflict Resolution & Client CommunicationLet’s connect! I’m always open to learning, sharing insights, and exploring new opportunities in operations, quality, and customer experience management.
Experience
Lead Associate - Operations
Aug 2025 — Present · Gurugram, IN
As a Lead Associate – Operations at IGT Solutions, I manage day-to-day operations for the KLM Claims process, ensuring timely and accurate validation of payments. I support process optimization, monitor team performance, and collaborate with stakeholders to maintain service quality and compliance.
Education
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Master's degree, Chemistry
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor of Science - BS, Mathematics
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