Nishant Pant
Vice President Business Operations @Ssl Employee Transport
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WORK HISTORY
Vice President Business Operations @Ssl Employee Transport
IN
In my current role, I am expected to drive Operations, P&L, People, Growth, Technology, Customer Life Value and Culture! Operations: Focus on efficiency (cost savings, throughput), SLA adherence, process automation, and quality control.P&L: Track revenue growth, cost management, profitability (EBITDA), and profit margins.People: Measure employee engagement, retention, training outcomes, and diversity & inclusion.Growth: Monitor market share, customer acquisition/retention, product innovation, and geographic expansion.Technology: Tech adoption and, innovation.Culture: Measure employee satisfaction, cultural alignment, leadership development, and workplace environment.Process: Focus on process optimization, compliance, innovation, and customer feedback.Client Management: Monitor customer satisfaction (CSAT, NPS), client retention, lifetime value (CLV), and service delivery metrics.
EDUCATION
Amrapali Group of Institutes Haldwani
Bachelor of Business Administration (BBA)
UPES
MBA
Indian Institute of Management, Indore
Advanced Management Program for Corporate Leaders
SKILLS
ABOUT NISHANT PANT
Nishant is a business professional with over 13 years of experience in establishing and…
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