Nishant Madgeri

About Nishant Madgeri

Results-driven Senior Customer Success Manager with 10+ years in the SaaS industry, specializing in retention, onboarding, account growth, and relationship management. Skilled in driving customer satisfaction, retention, and revenue through strategic upselling and cross-selling, with a strong focus on communication, problem-solving, and long-term client partnerships. Adept at managing and growing a book of business, process improvement, and project management, with a commitment to quality, adaptability, and contributing to customer and organizational success in a dynamic SaaS environment.What I Bring to the Table- Managing multi-million-dollar portfolios with a 95%+ renewal rate - Customer health monitoring, risk mitigation, and retention strategies - Upselling & cross-selling—driving 15% YoY revenue growth - Leading C-level engagements and Executive Business Reviews (EBRs)- Data-driven insights to optimize product adoption & customer experience I thrive in high-touch, strategic customer engagements, ensuring businesses achieve their goals with digital transformation solutions. If you\'re passionate about SaaS growth, retention, and customer success best practices, let’s connect!

Experience

1. Senior Manager - Customer Success

   Wingify

   Apr 2025 — Present · Bengaluru, IN

   As a Senior Customer Success Manager at Wingify, I help enterprise clients achieve measurable growth by driving retention, adoption, and revenue expansion through VWO’s experimentation and optimization suite.Core Responsibilities: Lead end-to-end customer lifecycle management for 45+ enterprise accounts, ensuring retention, renewals, and revenue expansion. Partner closely with clients to understand their strategic goals and map VWO solutions to drive measurable outcomes. Conduct Quarterly Business Reviews (QBRs) and Customer Success Forums (CSFs) to align performance metrics, share insights, and define growth opportunities. Collaborate cross-functionally with Product, Engineering, and Implementation teams to deliver seamless onboarding and high-impact customer experiences. Identify at-risk renewals, execute remediation plans, and track customer health through usage, satisfaction, and success metrics. Advocate for customer needs internally to influence product roadmap and improve platform adoption.Key Highlights & Achievements: Recognized as Wingify Champ of the Month (July 2025) for outstanding performance — achieving 102.6% DRR and 100% GRR, driving measurable growth across my portfolio. Delivered exceptional ramp-up velocity, taking ownership of 26 accounts within the first two weeks and scaling to manage a portfolio of 49 strategic clients. Drove key expansion wins, including upselling and securing early renewals.🤝 Retained at-risk clients like by proactively demonstrating product value and addressing budget challenges. Reactivated dormant accounts through consultative engagement and value-driven collaboration. Consistently maintained >100% NRR and 100% GRR through August 2025, contributing directly to business growth and stability.🧠 Championed VWO’s value of partnership by building trusted relationships, leading data-backed conversations, and driving cross-functional alignment for client success.

Education

• AIMIT,Banglore University

  Master of Business Administration (M.B.A.), Marketing & Information Technology

  2013 — 2015

• REC, VTU University

  Engineer’s Degree, Computer Science

  2009 — 2013

Skills

• Powerpoint
• Microsoft Excel
• C
• Microsoft Office
• Sales
• Html
• Sql
• Management
• English
• Marketing Communications
• C++
• Leadership
• Business Development
• Healthcare Information Technology
• Information Technology
• Search
• Windows
• Marketing
• Research
• Engineering
• Microsoft Word