Nishant Kumar
SMTS @ Salesforce | Architecting Agentic AI for ITSM- CMDB
- Role
- Senior Member of Technical Staff at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nishant Kumar
Senior Member of Technical Staff (SMTS) with 10+ years of experience architecting quality for global enterprise systems and cutting-edge Agentic AI platforms. My career is built on the intersection of deep engineering fundamentals and software at scale.At Salesforce, I am pioneering automated validation for Agentic ITSM- CMDB AI systems using Cursor and MCP servers, ensuring high-fidelity testing for autonomous agents within CMDB microservices.I specialize in transforming legacy validation processes into high-velocity pipelines.What I bring to the table: Architectural Leadership: Proven track record of building scalable E2E frameworks from the ground up for high-availability systems. 🤖 AI-Augmented Engineering: Expert in leveraging AI tools to drive product testability for complex LLM, SLM and microservices-based integrations. Technical Depth: Strong foundation in System Design (OOP, DSA), enabling me to uphold high engineering standards through rigorous code reviews and deep-dive Root Cause Analysis (RCA) for critical customer escalations. Business Impact: A strategic collaborator focused on Day-1 automation readiness and early risk identification across CRM(ITSM- CMDB), Banking(Payments - Swift, Fedwire, ISO), and Telecom-OSS ecosystems to accelerate production release velocity. Technical Toolkit:Automation: Selenium, RestAssured, TestNG, JUnit, Cucumber (BDD). Tech Stack: Java, OOP, Data Structures, Distributed Systems Validation, GraphQL, MCP Servers. Domains: CRM (Service Cloud, ITSM-CMDB), Banking (Payments - Swift, Fedwire, ISO), Telecom (OSS).
Experience
Senior Member of Technical Staff
Feb 2026 — Present · Hyderabad, IN
Education
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech, Computer Science
2011 — 2015
Army Public School (APS)
PCM
1998 — 2010
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