Nishant Kumar

About Nishant Kumar

Key Account Manager, Mobile Category- Paytmmall, India Responsibilities: • Develop and maintain relationships with key decision makers in brands (Apple, Samsung, Vivo, Oppo) • Guide merchants to grow their business through online & offline business module. • Monitoring sales and analyzing data to make business decisions to grow revenue and profitability of the account. • Listing new products in account catalog to increase their profitability & seller rating. • Resolving catalog, product pages, content, images, QR code, pricing and FC inventory related issues. • Handling customers & merchant’s social media and day to day escalations. Fulfilment Centre –Paytm, India Responsibilities: • Merchant onboarding for FC’s (Delhivery & DTDC). • Designed SOP & visit FC’s to ensure proper operating procedure is maintained as per industry standard. • Coordinating with category team for order & inventory forecasting during sale season & off Season. • Inventory Management. • Resolving merchant query related to FC’s ( QC,TBQ, rejected inventory, RSTN, RTV, RTO, DTO inventory). • Order processing within TAT through coordinating with FC’s. • Coordinating with Pickup team for on time order pickup across FC’s. • Inventory & Order reconciliation. • Handling customer & merchant fraud along with social Media escalation. • Maintaining order SLA & Courier coordination for order delivery within standard packaging norms.

Experience

1. Assistant Manager Mt & E-commerce

   Hindware Home Innovation Limited

   Dec 2019 — Present · Gurugram, IN

Education

• Patna University

  Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services

  2012 — 2014