Nishant Gupta
Information Technology Associate @Amazon
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WORK HISTORY
Information Technology Associate @Amazon
Brampton, ON, CA
Delivered front-line IT support to 500+ associates in a high-volume operations environment, resolving 90%+ of incidents within SLA through efficient troubleshooting of hardware, OS, network, and peripheral issues. Demonstrated Customer Obsession by minimizing downtime and maintaining productivity-Provisioned, imaged, and decommissioned devices, maintaining 100% asset accuracy and supporting Ownership and Operational Excellence. Accurately documented tickets and escalated complex issues, reinforcing Earn Trust and Dive Deep-Collaborated cross-functionally to support secure access, system stability, and continuous improvements while upholding Amazon’s security and compliance standards.
EDUCATION
Punjab Technical University
Bachelor of Technology - BTech, Computer Science
Fanshawe College
Post Graduate Certificate, Information Security Management
ABOUT NISHANT GUPTA
Hi, I’m Nishant Gupta — I specialize in delivering reliable in-person and remote support for end-user devices, applications, and network-related issues while maintaining a strong focus on customer service and security best practices.IT Support Associate with 5+ years of experience providing front-line support across hardware, OS, applications, and networks. Proficient in Windows 10/11, macOS, Active Directory, Microsoft 365, and SaaS platforms.Known for efficient troubleshooting, clear ticket documentation, and strong customer service. Support endpoint security, patching, access management, and system maintenance, with a strong interest in advancing into infrastructure and security-focused roles.
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