Nishant Gaurav
Lead-customer Success @Loyalty Juggernaut
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WORK HISTORY
Lead-customer Success @Loyalty Juggernaut
Key Account Owner and Lead Business Analyst for 3 Strategic Clients of the organization in Travel and F&B domain.• Ensuring end-to-end delivery of the loyalty program solution implementation.• Managing concept-to-launch of multiple major enhancements in the product.• Conducting Product demos to drive Pre-Sales activities.• Collaborating closely with clients and technical teams to drive business requirements, perform requirements analysis, and design technical solutions.• Documenting Solution Implementation Blueprint, Solution Design, and Release Notes.• Maintaining continuous engagement with client executives.• Developing Training Modules and providing Product training to client teams.• Talent Management for the Customer Success Team through Talent Acquisition and Mentoring.
EDUCATION
Sinhgad College of Engineering
B.E
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
PGDM
ABOUT NISHANT GAURAV
An experienced IT professional with more than four years of experience in the industry, possessing expertise in end-to-end Project Management, Product Management, Business Analysis, and IT Solution Implementations.Key strengths and responsibilities include:•Leading a team of Business Analysts for the delivery of business solutions by defining Scope of Work (SOW) and aligning it with the Product roadmap and Release Trains.•Maintaining continuous engagement with clients through effective Customer Relationship Management.•Demonstrating proficiency in identifying product gaps and introducing innovative ideas for product transformation.
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