Nishant Dass
Senior Manager, Technical Program Management @ Salesforce | Project Management, Program Management|, Product Management
- Role
- Senior Manager, Technical Program Management at Salesforce
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Nishant Dass
Nishant is a technical project manager and electrical engineer with 15 years of experience across the healthcare, financial, and small business sectors, transforming technology to best serve customer needs. Nishant aligns complex business needs and IT requirements across large enterprises, leading cross-functional teams and diverse stakeholders from product roadmap to implementation. He has extensive experience with digital transformation and managing data from disparate sources and mapping customer journeys to improve processes and user experience. As a manager, Nishant helps colleagues at all levels, including developers and analysts improve their performance and develop professionally. He communicates proactively to bring together technical and non-technical stakeholders from C-suite leaders to interns to achieve goals. He is known for his ability to embrace challenges and bring projects back on schedule and within budget. Nishant is PMP certified and has diverse knowledge of system architecture.Key Accomplishments:• Lead architecture development for Customer Service Hub (Microsoft Dynamics 365 CRM) to resolve issues on large cloud SaaS Power BI dashboard (8M cases). Work with Microsoft engineers utilizing ETL processes, Azure Data Factory, Azure SQL, and other tools. • Implemented ServiceNow ITSM for Consumer Financial Protection Bureau (CFPB) in cloud utilizing Agile, aligning with enterprise architecture & organizational goals; resulted in contract extension and funding for additional sprint team.• Led deployment of CA PPM at Defense Health Agency (DHA) under new CIO and short timeline, enabling leadership to implement financial plan and capture metrics leading to cost savings. Software: Jira, MS Project, Rally, Azure DevOps, ServiceNow, ITOM, ITBM, ITSM, MS Planner, CA PPM, Scrum agile, Waterfall, Microsoft Power BI, Microsoft Power Apps, Microsoft Azure, AWS
Experience
Senior Manager, Technical Program Management
Jan 2022 — Present
Education
University of Maryland - Robert H. Smith School of Business
Masters of Business Administration, Business
2008 — 2010
Queen's University
Bachelors of Applied Science in Electrical Engineering, Engineering
2001 — 2005
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