Nishant Chopra
Operations, Customer Service & Customer Success
- Role
- Manager, Customer Success at Netsmartz
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Nishant Chopra
Creative, results driven technology leader with over 18 years of experience in the areas…
Experience
Manager, Customer Success
May 2022 — Present · Chandigarh, IN
Sustaining business growth and profitability by maximizing value.Analysing customer data to improve customer experience.Assist customers with setting up the solution and give demo.Promote the value of the product.Review customer complaints and concerns and seek to improve the customer experience.Assist HR with recruiting when necessary.Provide trainings to new Hires about the solution & do performance evaluation. Assist customers in Data migration.
Education
Symbiosis Institute of Management Studies
PGDBA, Marketing/Marketing Management, General
2008 — 2010
DAV College (Punjab University
Bachelor Of Arts, Economics
1998 — 2001
Aptech Computer Education
Diploma, System Management (Aptech Computer Education)
2000 — 2002
Skills
- Team Building
- Management
- Operations Management
- Change Management
- Business Development
- Call Centers
- Team Management
- Training
- Customer Satisfaction
- Lead Generation
- Interviews
- Crm
- Employee Training
- Team Leadership
- Start-Ups
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