Nishant Bhagat

About Nishant Bhagat

I bring 8+ years of experience working in quality management, audit operations and risk investigation, with experience in large scale programs across Search AI, Alexa Shopping, Blue CX and international workflows. My focus is on process accuracy, automation, data analysis and cross functional execution. I build systems that reduce effort, raise output and give teams clear visibility.At Amazon, I manage Search Quality operations across sites and lead improvements in sampling, audit workflows and reporting. I have automated reporting systems using SQL, Athena and QuickSight, saving 385 plus hours each year and reducing reporting TAT from 7 days to under 3 hours. I have cut batch creation time by 95%, raised project accuracy to 90% and improved audit alignment to 95%.I have managed investigations and fraud risk programs with strong detection accuracy. I reduced fraud incidents by 85% and recovered USD 1.1M through targeted controls, structured reviews and collaboration with compliance and legal teams.I enjoy building teams, developing talent and creating routines that make work consistent and transparent. I mentor managers and associates toward role growth, support transitions and strengthen SOPs across functions. I work closely with Tech, Ops, Product and Training teams to stabilize tools, improve workflows and support program scale.I use data, structured problem solving and clear communication to deliver steady results in high volume environments.

Experience

1. Team Manager - Amazon Search (Quality)

   Amazon

   Aug 2024 — Present · Bengaluru, IN

   Program owner for Search Quality across Bengaluru and Delhi, driving audits, reporting and workflow control for high volume programs.• Built audit frameworks, SOPs and dashboards that raised compliance, improved accuracy and aligned workflows across locales.• Led ATLAS migration with Tech, Ops and DevOps, resolving defects, enabling features and improving stability.• Cut task creation time by 95%, saving 133 - L4 hours. Automated reporting saved 385 hours per year and reduced TAT to under 3 hours.• Lifted project accuracy from 55% to 90% and improved error detection to under 24 hours.• Achieved 96% on the Audit Framework, reduced manual effort by 90% and improved audit alignment to 95%.• Coached managers, ICs and associates, supported promotions and strengthened communication with newsletters, flashcards and leadership syncs.

Education

• The ICFAI University, Tripura

  Master of Business Administration - MBA, Human Resources Development

• Don Bosco High School - India

  ISC 10+2, Art/Art Studies, General

  2012 — 2014

• Techno India Institute of Technology

  Bachelor of Business Administration - BBA, Business Administration and Management, Honours

  2014 — 2017

• Don Bosco High School - India

  ICSE, Art/Art Studies, General

  2001 — 2012