Nishan Luintel
IT Support Specialist Systems & Network Techncian @Upwork
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WORK HISTORY
IT Support Specialist Systems & Network Techncian @Upwork
Perform data entry, virtual assistance, customer support, and content creation tasks to support daily business operations.• Deliver Level 1 technical support for company products by communicating directly with customers via phone and email to identify, reproduce, and resolve reported issues.• Evaluate, troubleshot, and document customer issues, ensuring accurate tracking and timely follow-up.• Handle daily support tickets (5–10 per day), providing L1 and L2 support for Microsoft 365, Adobe, Azure, Windows 10/11, and printers.• Escalate service outages/issues to Microsoft under enterprise support agreements, ensuring quick resolution of critical incidents.• Support Microsoft 365 and Adobe environments:o Perform password resets, user account administration, and license management (add/remove users).o Manage Teams phone troubleshooting, mailbox/calendar configuration, and email access.• Resolve issues with Windows, Microsoft Office, Adobe Creative Cloud/Acrobat, and system performance settings.• Troubleshot printers and network printing (drivers, connectivity, print queues, and device settings).• Investigate and flag potential spam or phishing emails, enhancing end-user security awareness.
EDUCATION
Mohawk College
Diploma
REHDON School and College- Nepal
High School
ABOUT NISHAN LUINTEL
I am a detail-oriented IT Systems Assistant at the Ontario Public Service with hands-on experience in IT support, networking and system administration. My background includes troubleshooting courtroom technology, managing asset inventories, resolving service tickets, and supporting Windows environments. I am skilled in system configuration, Active Directory, Microsoft 365, Networking protocols ( TCP/IP), and AV Systems. With experience in both technical problem-solving and client-facing support, I strive to deliver reliable, efficient, and User freindy IT solutions. I am passionate about continuous learning and have completed certifications in IT support technical skills, Windows 11 Troubleshooting, and more. Core Competencies: a. IT Helpdesk & End-User Support ( Tier I & II) b. Windows OS ( 10/11) Deployment & Troubleshooting c. Active Directory & Microsoft 365 Administration d. Networking ( LAN, TCP/IP) & Hardware/Software Support e. Audio-Visual & Specialized Courtroom Technologies f. Asset Management & IT Equipment Lifecycle.
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