Nishad Shivrame
Senior Cloud Engineer at Infosys specializing in Azure solutions.
- Role
- Senior Cloud Engineer at Infosys
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Nishad Shivrame
Infosys empowers enterprise clients with robust cloud solutions by leveraging skills in…
Experience
Senior Cloud Engineer
Jul 2024 — Present · Pune, IN
Provide L2/L3 global support for Azure Monitor, Log Analytics, Azure Automation Accounts, and diagnostic settings for enterprise customers.Troubleshoot complex cloud monitoring and automation issues via DFM tickets, ensuring high SLA adherence and minimal escalations.Guide customers on configuring Azure Monitor Agent (AMA), custom logs, data collection rules (DCRs), and workbook visualizations.Assist with setting up patch management strategies using Update Manager, schedule deployments, and troubleshoot agent failures.Collaborate with product engineering teams for escalated bugs and feature feedback, improving service reliability and customer satisfaction.Drive knowledge base creation and internal training sessions to upskill support teams on Azure Observability tools.
Education
Studied at Savitribai Phule Pune University
Bachelor's degree
Studying at Padmabhooshan Vasantraodada Patil Institute of Technology, pune.
Bachelor of Technology, Computer Programming, Specific Applications
2017 — 2021
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