Nisha Sahu
Engineering Support Manager at Microsoft
- Role
- Engineering Support Manager at Microsoft
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nisha Sahu
25+ years of experience in Business Process Operations, including 18 years in leadership…
Experience
Engineering Support Manager
Mar 2020 — Present · Hyderabad, IN
Leading and interacting about support issues on a cross-site and/or cross-unit basis.Working on projects on improving customer satisfaction; Drive and implement changes to develop people and take accountability of daily issues that affect service delivery and, schedule, coordinate, meetings, and projects relevant to the team and unit; Enhance the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving customer satisfaction, communication skills, and technical ability.Assist teams in training and development as well as coaching and mentoring.
Education
University of Pune
M.Sc
1995 — 1997
University of Pune
B.Sc
1992 — 1995
Indian Statistical Institute
Six Sigma Black Belt
2013 — 2013
Skills
- - Process and Performance Management
- - People and Workforce Management
- Management
- Project Management
- Program Management
- Transition Management
- Training
- Recruiting
- Change Management
- Business Operations
- Client Management and Communication
- Transition Management Support
- Employee Engagement
- Vendor Management
- Performance Management
- Crm
- Six Sigma
- Business Process
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