Nisha M
MathWorks - Customer Success
- Role
- Customer Success Specialist at MathWorks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nisha M
With 8+ years in Customer Success and customer-facing roles, I’ve built my career around…
Experience
Customer Success Specialist
Jul 2022 — Present · Bengaluru, IN
At MathWorks, I lead customer success and strategic engagement initiatives across accounts in South and North India. My work is focused on driving SaaS adoption, maximizing product usage, and delivering sustained value to ensure long-term renewals and account growth- Developed and executed targeted account based strategies and customer lifecycle programs tailored to account maturity and business needs, driving deeper engagement and supporting long-term product adoption- Worked effectively with cross-functional collaboration with Sales, Technical, Marketing, and Reseller teams to align engagement models, drive customer outcomes, and enable post-sale continuity- Championed Salesforce CRM hygiene and helped to create role-centric dashboards for the WW CSS team, supporting performance visibility, territory health tracking, and planning efficiency- Used PowerBI and SFDC to monitor product usage trends, identify churn risks, and implement proactive interventions that deepened account value. I leveraged Eloqua for campaign automation and HighSpot to deliver personalized enablement content aligned with customer needs- Conducted reseller enablement sessions regionally, improved operational workflows, and helped scale customer success models across assigned territories.
Education
SSN College of Engineering
Bachelor of Engineering - BE, Biomedical/Medical Engineering
2014 — 2018
The Schram Academy
High School
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