Nisha Laxminarayan
Customer Success Leader | Product Development and Strategy | Ex Shopify | Ex Swym | Ex Tally
- Role
- Director - Customer Success at Appknox
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nisha Laxminarayan
I bring over 10 years of experience, skilled in product development lifecycle with…
Experience
Director - Customer Success
Nov 2024 — Present
I lead Customer Success, Support, and Delivery functions with a mission to ensure every customer realizes measurable value, long-term adoption, and seamless product experiences. My goal is to improve NRR, churn rates, and customer happiness scores via strategic short term and long term investments and initiatives- Customer Success Leadership– Designing and executing success strategies that improve customer health, drive renewals, and expand enterprise relationships across diverse industries such BFSI, Commerce, IT and Government organisations - Support Excellence – Overseeing and expanding the technical support operations, ensuring world-class response, resolution, and CSAT scores while fostering trust and reliability- Delivery Management – Leading delivery of security testing programs that accelerate time-to-value and enable customers to scale securely- Strategic Stakeholder Engagement – Partnering with C-level executives internally and within customer organisations to align Appknox with their business and compliance goals
Education
Squared Online
Digital Marketing, Digital Marketing
2015 — 2015
University of Mumbai
Bachelor's degree, Mathematics
2003 — 2006
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