Nisha Jeni

About Nisha Jeni

As an Account Manager at Mazenet Solution, I manage and grow a portfolio of key clients in the IT sector, delivering value and innovation to their business needs. I have solid sales experience in B2B environment, and I use CRM software and account management systems to track and optimize sales performance metrics. I have successfully achieved the business targets by taking strategic initiatives and negotiating with customers.I have a strong background in HR and IT recruitment, having worked as an HR Recruiter at Mazenet Solution before. I have recruited candidates at all levels and functions, and have demonstrated excellent communication and interpersonal skills. I hold a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from KGiSL Institute of Technology, where I acquired technical and analytical skills. My goal is to leverage my education and experience to build strong client relationships and deliver customer satisfaction.

Experience

1. Key Account Manager

   Mazenet Solution

   Mar 2021 — Present · Chennai, IN

   Acted as the primary interface to all customers within assigned contracts, ensuring high levels of customer satisfaction and retention.• Proactively analyzed and managed training requirements, developed program plans, and implemented effective solutions to meet business objectives.• Generated opportunities to extend business with customers and provided value-added services for continuous improvement.• Managed operations personnel teams, subcontractors, and partners, effectively utilizing shared resources to deliver exceptional service.• Oversaw proposals, pricing, and costs, ensuring alignment with revenue and profit targets.• Promoted and implemented company policies and corporate values at all times.• Led a team of five learning program coordinators, delivering end-to-end learning experiences including vendor coordination, procurement, logistics, and learner liaison.• Planned, organized, and coordinated training programs, workshops, and webinars, ensuring seamless execution.• Managed vendor and procurement processes, handled participant registration, communication, and enrollment processes.• Maintained accurate records of attendance, evaluations, and training-related data.• Implemented assessment strategies to measure training effectiveness and generated reports on training metrics and participant feedback.

Education

• KGiSL Institute of Technology

  Bachelor of Engineering - BE

  2016 — 2020

• PSGR Krishanammal school for girls

  Higher secondary school