Noah Nisenkier

About Noah Nisenkier

An innovative and performance-driven Customer Support Manager and a key member of the leadership team, with extensive experience building customer experiences and continuously improving processes and procedures. Proven ability to identify and understand customers’ needs, create solutions, and deliver value./: Exceptional communication and presentation skills. Influencer with the ability to build robust and mutually beneficial business relationships at all levels: Certified Scrum Master, experienced in leading full-lifecycle projects from planning to delivery. Bringing projects in on time and within budget while accomplishing project objectives: Experienced in root-cause analysis, data-driven solutions, and process re-engineering: Expensive experience building and developing high-performing, customer support teams: Passion for creating vision, setting course, and aligning people, processes, technology, and relationships to deliver operational excellence and customer success: Interacting with key stakeholders, including senior leadership, ensuring alignment, and providing strategic advisement on process improvements, customer intelligence, and business strategies./: Microsoft Office, Jira, General Assembly, Front End Web Development class focusing on HTML, CSS, JS, and Jquery. Customer Support Leadership Client Relationships / Success Process Design / Improvements Team Building / Development Project Management Customer Insights / Intelligence Customer Retention / Loyalty Performance Management / KPIs Complex Problem Resolution Operational Efficiencies Metrics / Data-Driven Decisions Documentation / Reporting Escalated Issue Management Strategic Planning / Roadmaps Workflow Process Development Cross-Functional Collaboration Best Practices Hiring / Training

Experience

1. Head of Support

   Trustpilot

   Mar 2026 — Present

Education

• Westfield State University

  Bachelor's degree, History