Nischitha Balachandra
Infrastructure Support Analyst | Systems, Networking & ITSM | Power BI
- Role
- Infra Tech Support Analyst at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nischitha Balachandra
As a technical support engineer at SAP Labs India, I provide effective and efficient solutions to customers\' technical issues related to SAP\'s cloud-based products and services. I joined the company in May 2023, after completing my master\'s degree in computer applications from Cambridge Institute of Technology, where I gained a solid foundation in computer applications and cloud computing.Working with a diverse and collaborative team of engineers, developers, and product managers, I have contributed to several projects that involved creative problem solving, incident response, and customer satisfaction. For example, I helped resolve a major outage that affected thousands of users in a timely and professional manner, resulting in a 95% satisfaction rate. I am passionate about learning new technologies, enhancing my skills, and delivering value to the customers and the organization. My goal is to continue to grow as a technical support engineer and a cloud computing professional in this dynamic and innovative field.
Experience
Infra Tech Support Analyst
Nov 2024 — Present · Bengaluru, IN
As an Infrastructure Technical Support Analyst at Accenture, I managed key ITSM processes including Incident Management, Change Management, and Problem Management. I played a critical role in ensuring the stability and efficiency of infrastructure services by minimizing service disruptions and driving continuous improvements in IT support operations. My responsibilities included coordinating with cross-functional teams, resolving technical issues, improving response times, and optimizing support workflows to enhance overall service delivery.
Education
Cambridge Institute of Technology
Master of Computer Applications - MCA, Computer Applications
2020 — 2022
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