Nischit Bikram Shah
- Role
- Technical Support Engineer at Socure
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Nischit Bikram Shah
I am an IT enthusiast with a passion for exploring the latest technologies and…
Experience
Technical Support Engineer
Apr 2023 — Present
Provide responsive service to reported problems, including, but not limited to, account access, API integrations, code defects, and log analysis. • Take end-to-end ownership of reported problems, including initial troubleshooting, identification of root cause, and issue resolution. • Work closely with Engineering, Infrastructure, and Data Science teams to resolve any customer issues that require escalation. • Leverage logs and monitoring tools to troubleshoot as well as proactively identify problems.
Education
Georgia Institute of Technology
Master of Science - MS, Computer Science
2026 — 2028
University of the Cumberlands
Master of Science - MS, Information Technology
2023 — 2024
Northeastern University
Bachelor of Science - BS, Information Technology
2017 — 2020
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