Nisarg Patel
System Analyst @F12.net
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WORK HISTORY
System Analyst @F12.net
Toronto, ON, CA
EDUCATION
Institut supérieur d’informatique ISI
Programming and Web Technologies, Information Technology
Rai University
Bachelor of Technology (B.Tech.), Information Technology
ABOUT NISARG PATEL
I am a NOC Analyst & Technical Support Specialist with 3+ years of experience in network monitoring, incident response, LAN/WAN troubleshooting, Azure AD administration, Office 365 support, VPN configuration, and ITSM platforms including ServiceNow, Salesforce, and Jira. I support enterprise environments by ensuring high availability, fast issue resolution, and strong user experience across cloud and on‑prem systems.My background includes working with Cisco and Juniper networking, Active Directory, VMware, SolarWinds monitoring, and identity & access management for users. I specialize in diagnosing complex technical issues, performing root cause analysis, and maintaining 99.9% network uptime through proactive monitoring and escalation management.Core strengths:• Network Operations (NOC) • Incident & Problem Management • Azure AD • Office 365 • VPN Support• Cisco/Juniper Routing & Switching • LAN/WAN Troubleshooting • ServiceNow & Salesforce• Active Directory • VMware • Cloud & Infrastructure Support • SLA Compliance• Ticket Triage • Knowledge Base Development • Remote & On‑Site Technical SupportI thrive in hybrid and fast‑paced environments where uptime, communication, and reliability matter. I enjoy solving technical challenges, improving workflows, and supporting users with a calm, analytical, and customer‑focused approach.I’m continuously expanding my skills in cloud technologies, networking, and cybersecurity, and I’m always open to connecting with professionals in IT, NOC operations, and cloud infrastructure.
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