Nisar Shaikh
Senior Process Associate, DHL Global Forwarding Freight Shared Services (India) LLP
- Role
- Senior Process Associate at DHL Freight
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Nisar Shaikh
Energetic and results-driven professional with more than a decade of experience in…
Experience
Senior Process Associate
Aug 2018 — Present · Mumbai, IN
Senior Process AssociatesDHL Global Forwarding Freight Shared Services (India) LLPPrice Negotiation: Handling Customer query and provide resolutions,Negotiate Rates with airlines for customers to provide competitive rates to execute the shipments.To resolve customer issues and support them with the best services.Handling disputes and query resolution, Maintain good relations with customer by providing services.Custom Invoicing, Handling Dispute, Documentation HBL, MBL, INVOICE, ARRIVAL NOTICE All relatedto custom documentation, CDZ US & ARGENTINA:Air Freight, Ocean Freight, Road & Rail Freight documentation, handling invoicing, File Creation,Documents control.Manage time effectively, meet personal goals and work effectively as a real team player.Assists the Team Leader regularly in evaluating department performance and plan initiatives forimproving KPI\'s.Take responsibility on duties and special projects that are assigned by management.Missing Documents Reporting:Report missing documents to station, company & forwarder Mandatory or require additionaldocuments from origin or destination.Elaborate with internal team to update documents in system.Daily work Allocation to staff.Maintain daily records of all team members and update performance dialogue boardRetrieving all missing documents within a reasonable time frame.
Education
Mumbai Univercity
Bachelor's of Commerce
2001 — 2005
University of Mumbai
Bachelor of Commerce - BCom
2011 — 2015
Skills
- Call Centers
- Business Development
- Front Office
- Service Delivery
- Team Management
- Customer Service Help Desk Assistance
- Outsourcing
- Telecommunications
- Customer Satisfaction
- Training
- Customer Experience
- Customer Care Representative
- Good Communication
- Mis
- Customer Service
- Vendor Management
- Business Strategy
- Performance Management
- Crm
- Contact Centers
- Bpo
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