Nisansala Jamuni
Senior Quality Assurance Officer @CIBC
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WORK HISTORY
Senior Quality Assurance Officer @CIBC
Scarborough, ON, CA
Performing routine and complex spot-checks and independent testing for various Line of Business and governance processes within the Retail Lending Services department.• Tracking and documenting detailed findings from quality assurance activities to support compliance and governance standards.• Using independent assessments to ensure adheres to standard procedures and guidelines for completing work activities.• Escalating identified non-compliance issues, procedures, or controls to Supervisors orManagers within the work unit.• Conducting testing to support reporting requirements, ensuring accuracy and completeness.• Examining risks to the organization by detecting and escalating non-compliance issues to management and recording corrective actions with target dates for resolution.• Following Management Self-Assessment Program methodology to coordinate and facilitate the completion of reports and maintain reporting schedules.• Monitoring and escalating reporting-related issues to ensure deadlines are met and compliance standards are upheld.• Compiling and preparing detailed reports, including Quarterly Compliance Reports, MSP testing results, and Loss Reports, for management approval.• Supporting the Retail Lending Services team by ensuring quality assurance processes align with organizational and regulatory requirements while thriving in a hybrid work environment.
EDUCATION
Yorkville University
Bachelor of Business Administration - BBA, Project Management
Yorkville University
Bachelor of Business Administration - BBA, Business Administration and Management, General
National Institute of Business Management (NIBM - Sri Lanka)
Advanced Diploma in Business Managements, Business, Management, Marketing, and Related Support Services
Cardiff Metropolitan University
BSc (Hons) Business & Management
Teesside University
MBA Digital Transformation
Cardiff Metropolitan University
BSc (Hons) Business & Management (CMU), Business Administration and Management, General
ABOUT NISANSALA JAMUNI
Experienced Quality Assurance professional with a strong background in management and project coordination. Currently a Senior Quality Assurance Officer at CIBC, ensuring operational excellence and compliance. Previously managed projects at Infinity Building Solutions Inc, driving efficiency and process improvements. Holding a BSc (Hons) in Business Management and a BBA in Project Management from Yorkville University, I bring 7+ years of expertise in quality assurance, risk management, and stakeholder collaboration. Passionate about optimizing processes and delivering high-quality results.
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