Nirvikar Pandey
CX & SaaS Thought Leader | Ex-Amazon | Solution Strategist | Shaping the Future of CX with GenAI, Agentic Workflows & Scalable SaaS |
- Role
- Product Solutions Manager at Kapture CX
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nirvikar Pandey
Results-driven B2B/B2C sales professional with a rich background of 11+ years in enterprise software sales and product management, specializing in the ERP/POS (Retail, Restaurant, Distribution) domain, Marketplace, and Omnichannel. Throughout my career, I had managed diverse teams, fostering their growth from inception to remarkable accomplishments. At GOFRUGAL, I steered a multifaceted team encompassing Presales, Inside Sales, Field Sales, and Implementation, While at Vinculum Group, I owned responsibility for nurturing strategic alliances. Currently, I\'m part of the incredible team at Amazon, where I\'m heading the Local Shop AM function. I manage a talented team of 40+ professionals dedicated to empowering sellers and driving business growth. My expertise lies in various domains, including Sales Planning, Business Development, Pre-sales, Product Management, Upselling, CRM, and Partner Management. I have a deep understanding of the Marketplace ecosystem, Order management system, Retail Business Automation/POS software/ERP/CRM. As a leader, I believe in fostering a collaborative work culture that empowers team members to excel and achieve their full potential. I prioritize data-driven decision-making and implement performance management strategies to ensure exceptional results. My passion for continuous improvement and innovation drives me to streamline processes, leading to increased efficiency and productivity.
Experience
Product Solutions Manager
Feb 2025 — Present
Education
Dr. Virendra Swarup Education Centre
Intermediate, Kidwai Nagar, Kanpur
Skills
- Lead Generation
- Research
- Microsoft Word
- Multi-Channel Marketing
- Fluid Mechanics
- Microsoft Powerpoint
- Management
- Strategic Planning
- Content Writing
- Inside Sales
- Powerpoint
- Microsoft Excel
- Customer Demos
- Mechanical Engineering
- Public Relations
- Retail Sales
- Project Management
- Team Management
- Crm
- Microsoft Office
- Online Lead Generation
- Customer Relationship Management (Crm)
- Negotiation
- Market Analysis
- Email Marketing
- Digital Marketing
- Engineering
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