Niru Rai

About Niru Rai

Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), ITIL V3 foundation with over 14 years of extensive experience in Project Management, Incident Management, Problem Management, Change/ Release Management, Service delivery and Service operations management.

Experience

1. Technical Project Manager - Marketing IT (Market to Lead)

   Cisco

   Mar 2020 — Present · Bengaluru, IN

   Playing dual role of Technical Project Manager/ Scrum Master and Operations Service Lead having visibility/ exposure into both the Development & Operations side of the world.Scrum Lead for two Teams [Integration Hub/ Ops & Hyper-Automation Scrum Team] –• Stakeholder Management• PI [Program Increment] Planning with Product Owners (Business stakeholders)• Defining and prioritizing the requirements, drive overall decision-making process and managing impacts on deliverables. • Sprint Planning and execution • Lead the overall Development/ QA Process and Release activities.• Manage expectations with senior leadership providing status, action plans and recommendations. • Vendor Management• We extensively use Jira for tracking and Recording purpose.Operations Service Lead – • Managing the end-to-end operations for Marketing IT and H2R IT leading global teams for 24/7 operations of critical applications dealing with Demand generation, Lead Management and Data platforms & analytics. • Leading the entire Devsecops integration model, and process definition for Marketing IT.• Created Scope Document to ensure clarity in Roles and avoid duplication of work and Business Escalations.• 70% Cost Optimization – Prepared a new Service Model within a week to run the operations with 70% Budget Cuts that occurred due to Covid Impact.• Vendor Transition [Cognizant to Zensar] – Completed the Vendor transition within a Month to optimize the Operations Cost.• Prepared a Proposal to form a Platform Team across IMCX to help with Key Horizontal activities like Lifecycle Compliance, Security Remediation, Password Renewals, Platform Upgrades etc.• QoQ analysis of recurring Incidents and identifying the opportunities for automation.• Tracking the existing set of manual touch points and creating the Automation backlog.

Education

• Visvesvaraya Technological University

  BE

• Kendriya Vidyalaya

  Schooling

Skills

• Technical Recruiting
• Talent Management
• Internet Recruiting
• Benefits Negotiation
• Talent Acquisition
• IT Recruitment
• Hris
• Screening
• Human Resources
• Recruiting
• Applicant Tracking Systems
• Sourcing
• Vendor Management
• Screening Resumes
• IT Solutions
• Employee Engagement