Nirpal Tumber

Director of Global Customer Support @Clearer

Leicester, GB

Lead 40+ across various global locations, including Tier 1–3 and four direct reports.• Champion adoption of automation, AI, and self-service tools to increase efficiency and customer empowerment.• Develop and execute scalable customer centric support strategies aligned with company growth, product innovation, cost efficiency, and lifetime value• Conducting quant & qual research to understand customer needs and pain points• Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success for a unified customer journey.• Build and nurture a high-performing, customer-focused team through hiring, training, and mentoring.• Monitor service quality via KPIs and feedback loops, driving continuous improvement.• Represent the customer voice internally to influence product and strategy decisions.• Drive initiatives that strengthen customer relationships and reduce churn.• A focus on growth & profitability working with pre & post sales teams• Stakeholder & 3rd party management• Foster a culture of accountability, and continuous improvement• Manage & maintain Capex/Opex budget• Acting as UK General Manager