Nirnay Sharma
Technology Leader -servicenow @Wipro
Signup · Get unlimited contacts
WORK HISTORY
Technology Leader -servicenow @Wipro
CA
Leading enterprise ServiceNow architecture, presales, and delivery governance across North America and Europe. Driving platform strategy and transformation roadmaps for large enterprise clients.• Architecting and delivering ServiceNow ITSM, ITOM, CSM, HRSD, SecOps, and OT solutions for enterprise clients• Led ITSM and CMDB implementation for logistic and transportation customers— achieving 26.2% MTTR improvement within 30 days of go-live with zero downtime cutover• Designed application rationalisation strategy to extend ServiceNow into FSM, EHS, PSDS, and operational technology at airports— bringing IT and OT assets into a single platform• Leading presales pursuits and solution architecture for complex RFPs across public sector and enterprise accounts• Implementing Now Assist and agentic AI workflows for L0 resolution automation
EDUCATION
Manipal Institute of Technology
Bachelor of Engineering (B.E.), Information Technology
Northwestern University - Kellogg School of Management
Executive MBA
Schulich School of Business - York University
Executive MBA
University of Toronto - Rotman School of Management
Organizational Leadership
UVA McIntire School of Commerce
Executive Management, Management Information Systems, General
SKILLS
ABOUT NIRNAY SHARMA
At the forefront of Wipro\'s ServiceNow initiatives, my leadership in platform management has been pivotal in aligning technology with business strategy for the last three months. My role encompasses the oversight of ServiceNow instances and the stewardship of a technical governance board, ensuring that user experiences resonate with our platform design strategy.Previously, as Director IT at OpenText, my tenure was marked by the successful integration of ServiceNow into our enterprise systems, fostering an agile workplace and delivering sustainable value to our customers. Our team\'s proficiency in operational analytics and performance metrics has enabled us to adapt to customer needs and drive enhanced business outcomes.I’m a results-driven ServiceNow Technology Leader with 20+ years of experience driving global IT and Service Management transformations. I’ve successfully led digital transformation initiatives across North America, Europe, and Asia, improving platform reliability to 99.9% and reducing incident recurrence by 25%. With deep expertise in ServiceNow (ITSM, ITOM, ITAM, CSM, IRM, FSM, HR), cloud solutions, and agile methodologies, I excel at building Centers of Excellence, optimizing service delivery, and aligning IT strategies with business objectives. As a trusted advisor to C-suite leaders, I thrive in fast-paced environments, delivering measurable business outcomes.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.