Nirmal Prince John
Customer Success Manager | Driving API-led Integration Success with MuleSoft | Empowering Enterprise Digital Transformation | Trusted Advisor | Salesforce Ecosystem
- Role
- Customer Success Manager at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nirmal Prince John
Work shouldn’t feel this hard. But in most companies, it does. Not because…
Experience
Customer Success Manager
Jun 2025 — Present · Hyderabad, IN
As a Customer Success Manager for the MuleSoft domain at Salesforce, I help enterprise clients unlock the full potential of API-led connectivity and digital transformation. My focus is on driving adoption, realising value, and achieving long-term customer success across strategic integration initiatives.With a strong background in integration architecture, API lifecycle management, and cross-functional stakeholder alignment, I serve as a trusted advisor to business and IT leaders. I collaborate with product, support, and engineering teams to ensure seamless onboarding, proactive guidance, and measurable outcomes.
Education
Coimbatore Institute of Technology
Masters of Engineering (M.E), Embedded and Realtime Systems
2012 — 2014
Adithya Institute of Technology
Bachelor of Technology (B.Tech.), Information Technology
2008 — 2012
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