Nirmal Johnson
Business Analyst | Managed Service Owner | Story teller | Splunk | Automation Anywhere & UiPath RPA practitioner
- Role
- Application Development Senior Analyst at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Nirmal Johnson
12+ years of experience in Information Technology & Services Industry. Skilled in…
Experience
Application Development Senior Analyst
Jul 2012 — Present · Bangalore, IN
04/2014 – PresentSenior Software Engineer/ Managed Service OwnerAccenture Solutions Pvt. Ltd.Bangalore, INTasks-Managed Service Owner(MSO) for applications – owning the end to end responsibility of the maintenance of multiple applications for day to day business operations-Business Analyst - liaison between Business Process Owners,Business users,third party service providers and application support teams-Automation of repetitive tasks using Automation Anywhere & UiPath-Data Analysis & Reports & Dashboards development using Splunk-Preparation of business use cases, business requirement documents(BRDs),System Architecture & Access Control Concepts-Lead innovation drives to offer easy and better solutions to the client-Led Focus Groups for improving the Access Control Concepts & Service Level Agreements(SLAs) for applications-Elicitation of business problems and delivery of quality solutions while meeting the SLAs-Go-Live Support activities from onsite(outside India),Root Cause Analysis, Key User Training,Resolution of support tickets and their documentation-People Developer: Manage & mentor multiple teams.09/2012 – 03/2014Software Engineer/ SAP CRM Functional ConsultantAccenture Solutions Pvt. Ltd.Bangalore, INTasks-Functional & Integration Testing in SAP CRM, TPM, JBP and SD-Creation & Execution of Test Scripts-Preparation of reusable documents with end to end process details.
Education
Chinmaya Vidyalaya
5th Grade to Class 12
2000 — 2008
Rajagiri School of Engineering & Technology
Bachelor of Technology (BTech)
2008 — 2012
Skills
- Sap Testing
- Sap Crm
- Bmc Remedy
- Client Relationships Strengthening
- Microsoft Word
- C++
- Public Speaking
- Vendavo
- Teaching
- Splunk
- Windows
- Brds
- C
- Microsoft Excel
- Powerpoint
- Team Management
- Project Management
- Team Leadership
- Business Analysis
- Html
- Client Relations
- Sql
- Javascript
- Microsoft Office
- Programming
- English
- Software Project Management
- Editing
- Hp Quality Center
- Client Services
- Promax
- Business Process Improvement
- Research
- Management
- Managed Service Owner
- Budgets
- Outlook
- Photoshop
- Negotiation
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