Nirmali Chakraborty

About Nirmali Chakraborty

I am a customer support consultant at Teleperformance, a global leader in outsourced omnichannel customer experience management. With a Bachelor of Arts in History from Gauhati University, I have a keen interest in learning about different cultures, perspectives, and trends. In my role, I provide exceptional service and support to customers service. I leverage my communication and problem-solving skills to handle complex inquiries, resolve issues, and foster positive customer relationships. I am adaptable and solution-oriented, always ready to excel in diverse settings and challenges. Some of my achievements include increasing customer satisfaction ratings by 15%, reducing average call handling time by 10%, and receiving multiple awards for outstanding performance and quality. I am also certified in customer service foundations, making quick decisions, and working with upset customers, demonstrating my commitment to continuous learning and improvement. I am passionate about delivering customer-centric solutions and enhancing the overall customer experience. I value collaboration, feedback, and innovation, and I seek opportunities to grow and contribute to the success of the team, the organization, and the customers.

Experience

1. Operations at Teleperformance

   TP

   Mar 2023 — Present · Jaipur, IN

Education

• Gauhati University

  Bachelor of Arts - BA

  2018 — 2021