Nirmal Yadav

About Nirmal Yadav

Senior Cloud Support Engineer having more than 10 years of experience in the IT industry, specializing in cloud infrastructure and technical support. Proven track record of effectively resolving complex technical issues and optimizing cloud solutions. Currently leveraging expertise in Oracle Cloud Infrastructure (Oracle) to drive operational excellence, following successful tenure at Amazon Web Services (Amazon).

Experience

1. Senior Cloud Engineer

   Oracle

   Oct 2021 — Present · Bengaluru, IN

   Working with the top OCI enterprise customers.2. Provided technical support to OCI top customers to help them resolve critical and complex issues ensuring best practices via call, email and service requests.3. Proactive monitoring of customer infra and notify them to avoid issue.4. Timely escalation to service teams, PSEs or CEMs to overcome the road-blockers and timely resolution.5. Presenting daily TTR review meetings and SR review meetings with Cloud engagement managers to keep track of all the cases.6. Developed a knowledge base of common customer issues and their solutions to help the team7. Identified and implemented performance enhancements that improved system stability and reduced downtime.8. Took interviews to hire new team members 9. Provided training to new joiners.

Education

• SHRI RAMSWAROOP MEMORIAL COLLEGE OF ENGINEERING AND MANAGEMENT, LUCKNOW

  Bachelor of Technology - BTech, Computer Science

Skills

• Windows Server
• Amazon Web Services (Aws)
• Web Hosting
• Tomcat
• Couchdb
• Linux Kvm
• Java Applets
• Mail Server
• Ssl Certificates
• Linux System Administration
• Backup & Recovery Systems
• Amazon Ec2
• Core Java
• Cyberoam
• Dns Management
• Css
• Database Administration
• Jenkins
• Vmware Workstation
• Sonarqube
• Simple Mail Transfer Protocol (Smtp)
• Gitlab
• Html
• Network Administration
• Red Hat Linux
• Javascript
• Mongodb
• Amazon Rds
• Nginx
• Lamp Administration
• C
• Open Source Software
• Team Leadership