Nirlipta Nihar Parida

About Nirlipta Nihar Parida

Operations and Service Delivery professional with 8+ years of experience in managing client relationships, leading teams, and ensuring consistent service delivery across global organizations.Currently working as an Assistant Manager at WNS Global Services, where I act as a key bridge between clients and internal operations teams to ensure seamless delivery of services. My role involves stakeholder management, governance calls, escalation resolution, and SLA/KPI performance management, ensuring that both client expectations and operational goals are aligned.I specialize in building strong client relationships, translating business requirements into operational strategies, and driving performance improvements through structured governance and team leadership. I work closely with internal teams, quality, and leadership to ensure operational stability while delivering a high level of customer experience.Prior to this, I worked with Concentrix where I led operational teams and drove improvements in key metrics such as CSAT, NPS, and productivity. I began my career with IndiGo, gaining strong experience in real-time operations and customer service in a fast-paced environment.I am passionate about strengthening client partnerships, enabling high-performing teams, and driving service delivery excellence through proactive communication and operational discipline.

Experience

1. Assistant Manager

   WNS

   Jul 2022 — Present · Gurugram, IN

Education

• Utkal University

  Bachelor of Science, Computer Science

• Utkal University

  MBA, Human Resource Management

• Army Public School (APS)

  Intermidiate, Science