Nirav Patel

About Nirav Patel

Strategic and hands-on IT Client Engineering professional with extensive experience in…

Experience

1. Technology Manager - Euc on Cloud

   Cognizant

   Aug 2022 — Present

   Working as Project Manager - Responsible for EUC Projects on VMware Infrastructure & Engineering Services hosted on public/private cloud, Escalation point of contact for clients high priority incidents, Managing team of VMware VDI Engineering, L2/L3 Support & Operations Engineers. Managing High Priority Incidents, Change Implementation, Created Knowledge-base for support team and Weekly review with Client managers for Incident Audits, RCA for Priority Incidents, SLA, Compliance Review and Service Improvements. Planning and Implementation of Patch Management, Monthly Upgrades, Backups, Disaster Recovery, Infrastructure Tuning & Troubleshooting of VMWare ESXi, VMWare Horizon VDI, DEM and Appvolume Services, Windows 10/11 OS build Images. Planning for Deployment, management and migration of VMware Virtual Infrastructure/Virtual Machines, P2V/V2V Server and Virtual Machines Conversions, managed user access to VMware Infrastructure by vCenter Server. Efficient usage of vROPs for Cost optimization, Capacity Planning and Lifecycle management of vCenter Servers, Virtual Machines, Storage and Networks to monitor resource usage to increase performance, scalability, and availability. Weekly and monthly meetings with Service Delivery, Engineering, ITSM, Architectures, Application teams, MSP vendors, IT Security Teams, Application support and other infrastructure operations teams to optimize Enterprise services and operations, enabling greater availability, performance and reliability in the delivery of Global standard Infrastructure platform and services.

Skills

• IT Asset Management
• IT Management
• Netapp Filers
• Vmware
• Windows
• Windows Server 2003
• Windows Server
• Microsoft Sql Server
• IT Infrastructure Operations
• Itil V3 Foundations Certified
• IT Operations
• Lync Server 2010
• Microsoft Exchange
• Vmware Infrastructure
• P2v
• Vmware Esx
• Active Directory
• Software Implementation
• Website Administration
• Itil Certified
• Dns
• System Administration
• Database Management
• Vmware Workstation
• Html + Css
• Database Administration
• Windows Server 2008
• Vmware Server
• IT Outsourcing
• Wintel
• Network Administration
• Storage
• Web Applications
• Virtualization
• Dhcp
• IT Service Management
• High Availability Clustering
• V2v
• IT Audit
• Servers