Nirbhey Singh Pahwa
PMP® | Manager, Customer Success | Accenture Vertex Inc. GCC | Customer Success
- Role
- Delivery Lead Manager at Accenture
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Nirbhey Singh Pahwa
Thank you for visiting my profile!With an entrepreneurial mindset and a foundation in IT engineering, I specialize in solving urgent business challenges by bridging the gap between technical execution and people. I am deeply passionate about Customer Success Management, leveraging my technical background and honed business acumen to drive scalable growth.Currently, as a Customer Delivery Lead Manager at Accenture (Vertex Inc. GCC), my team and I are dedicated to building seamless, digital-first, and robust customer experiences. Recently, I spearheaded a critical REST API Migration project, successfully transitioning 200+ enterprise customers to new security credentials and API endpoints. I thrive at this intersection of technical delivery and Customer Success, ensuring complex implementations are handled with zero downtime, maximum security, and an increasing focus on AI-driven initiatives.I am always open to meaningful networking. I welcome conversations on technology, startups, business growth, sales, consulting, and gaming (e-sports).Core Competencies:* Strategy & Leadership: Customer Success Management, Partner Success, IT Sales & Pre-Sales * Project Delivery: Agile Project Management, IT Project Delivery * Technical Skills: AI-driven automation (Python), SQL & NoSQL, Web Development (REST APIs)* Systems & Tooling: JIRA, ConfluenceKey Certifications:* Project Management: PMI-PMP (Above Target in all 3 domains)* Customer Success: Gainsight Certified (Level 3 CS Leader, Level 2 Advanced CSM, Level 1 CSM)* Agile & Operations: Atlassian University (Agile Project Management with Jira Cloud Levels 1-3, Managing Jira Projects), SmartSheet Core App Skills * Automation & Business: Automation Anywhere (AA) Certified Advanced RPA Professional, Dale Carnegie Professional Business Training
Experience
Delivery Lead Manager
Oct 2025 — Present
One of the first leaders from the Customer Success team at Accenture Vertex GCC. Building the Low-Touch Named CSM Team to engage Customer Success resources with our amazing customers.
Education
University of Mumbai
Bachelor's degree, Information Technology
2013 — 2017
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