Nirav Shah
System Administrator @Tiik Tech Inc
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WORK HISTORY
System Administrator @Tiik Tech Inc
Toronto, ON, CA
Managed and supported Microsoft OS (Windows 11, 10, 8.1, 7) across the organization.• Provided IT support to end-users and resolved technical issues• Installed and maintained hardware and software for desktops and laptops• Conducted routine maintenance and upgrades of servers and network equipment• Conducted moves, adds, and changes within the end user computer and telephony systems.• Proficient in Microsoft Console for Windows Exchange Server 2008R2 Enterprise and Exchange Server 2010, providing DHCP and DNS support.• Assisted in the development and implementation of disaster recovery plans• Created and maintained email addresses and distribution lists in MS Exchange.• Managed and maintained a network of Windows servers in a virtualized environment using VMware.• Configured and maintained network devices, including switches, routers, and firewalls• Utilized PowerShell for automation and scripting tasks, enhancing operational efficiency.• Assisted in the development and implementation of IT policies and procedures• Created and maintained technical documentation for systems and procedures
EDUCATION
Lambton College
Postgraduate Degree
Gujarat Technological University, Ahmedbabd
Master's degree
Gujarat Technological University, Ahmedbabd
Bachelor of Engineering - BE
ABOUT NIRAV SHAH
I help businesses improve customer experience with automation-first solutions.With experience in both pre-sales and technical support, I bridge the gap between product capabilities and business value. I lead discovery, deliver demos that tell a compelling story, and support seamless adoption — ensuring customers achieve fast wins and long-term results.Core strengths:• Value-driven product demonstrations• REST API + SaaS integrations• Stakeholder influence — including leadership• Revenue growth + adoption expansion• Data-informed decision making• Strong relationships + technical credibilityI thrive in fast-paced teams where every day means learning something new, solving challenges, and helping customers transform the way they work.Let’s build better customer experiences — together.
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